Who we are
Omilia offers state-of-the-art technology in Artificial Intelligence
and Natural Language Understanding. Omilia is fully committed to
protecting the personal data of the visitors of its website and of
its customers. We aim to inform you in advance of which personal
data we collect, the way we use it, the recipients of your data and
the rights you are entitled to exercise under applicable data
protection laws. For the purposes of data protection legislation
regarding the collection of your data through our website, we are
considered to be the Data Controller of your personal data.
defined by the regulatory framework. Therefore:
Processing: means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;
Personal Data: means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;
Consent: means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her;
Data Controller: means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data;
For more information about the definitions please see article 4 of the GDPR.
Our Principles regarding collecting and processing your personal data
The collection and processing of your personal data by Omilia is governed by the following principles as further specified by the GDPR:
We do everything possible to implement the above principles at all stages of interaction with you through this site.
Personal Data we collect
We collect and process your personal data solely for the purposes of
fulfilling our obligations arising out of your visiting our website,
logging in to your account, or completing the relevant contact form.
When you register to arrange a demonstration of our technology in our website, we collect personal information such as name, corporate email, capacity, or any other personal information you may voluntarily provide through the “additional comments” section.
We also collect the personal information you provide when using our support platform system such as name, email address and capacity.
Any of the data you provide optionally are provided at your discretion in order to facilitate us improving the services we provide you.
We also automatically collect information about how you use our services, such as the type of webpages you visit, or the frequency and duration of your activities. In addition, servers, logs, and other technologies automatically collect certain information to help us manage, protect and improve our services. We share personal information with third parties only as described in this policy or if required by applicable law.
Information we collect automatically.
Information we collect automatically – Cookies
We may also collect information about your device anytime you visit a website. We may collect information from or about the computers, phones or other devices from where you connect to our services. We may correlate the information we collect from your different devices, so that we can provide you specialized services depending on the device you use. For instance, we collect:
This information includes:
How we use your personal information
The table below details what personal data we process, the scope of processing and the lawfulness of processing.
|Category of personal data||Purpose for processing||Legal basis under the GDPR|
|Name and contact details||Delivery of demonstration service||Consent|
|Device information such as type and language of web browsing program||Improve our website and set default options for you (such as language and currency)||Legitimate interests of the company|
|Information about your computer, your visits||Statistical reasons and for Improvement of our site||Legitimate interests of the company|
By navigating to our site or registering as a member of our website or by to arrange a demonstration of our technology you declare that you accept and consent to this Policy as well as you give us your explicit consent to the collection and processing of your personal information in accordance with the terms of this Policy. You may also choose to receive newsletters for products and / or services that are available through our site after providing us with your consent. You can withdraw this consent at any time by contacting Customer Service or by signing up directly with the submission of the corresponding form posted on the site.
Who we share your data with
In order to provide our services or to fulfill your contact request, we share your personal data with the following recipients:
How long your personal information will be kept
We will keep your personal information as long as you are registered, that is, as long as you maintain your account active or for as long as necessary to provide our services or in case of any contact you may have with our Support Team. We may continue to maintain your personal data even after your account expires, respecting the principle of proportionality and only on the basis of the “absolute necessity of knowledge” to comply with legal or regulatory requirements, resolve disputes, or prevent fraud and abuse.
International Data Transfers
The information collected by the site may be stored, processed, and
transferred to any of the countries in which it is active in order
to facilitate the use of this information in accordance with this
Personal information published by users or linked applications on the site or submitted for publication on the site or linked applications may be made available via the Internet worldwide. The site may not prevent the use or misuse of such information by other persons. In any case, the transfer to third countries will be made in accordance with the provisions of Regulation (EU) 2016/679 and any applicable Greek law and only in full compliance with the law.
Your rights as per the data the website collects
We inform you that you have the right of:
The site will review and respond to your requests within one month of receipt, and this deadline may be extended by a further 2 months if further time is required. Please note that you can contact the Data Protection Officer (DPO) with regards to any matter about the security of your data in our website under the following number: and e-mail address: The appointed Data protection Officer is Mr. Panagiotis Kalantzis.
We have taken appropriate security measures to prevent accidental loss of personal information or unauthorized use or access. Those who process your information for the legitimate purposes explained above are subject to a confidentiality obligation. In addition, we have procedures to deal with any data breaches. Specifically, the site:
The user acknowledges that sending information over the Internet presents inherent security concerns and therefore Omilia can not guarantee the security of the data being trafficked through it. The user is responsible for keeping the password he uses to enter the site or linked applications. You will not be asked to tell us your password (except when the user connects to the site or linked apps).
How to exercise your rights
The exercise of any of the rights described above can be done by
contacting our Data Protection Officer by email at:
You can also send us a written letter to: In the case of questions related to the collection and processing of Personal Data by Omilia or the termination of a possible data breach, Customers may also contact the Data Protection Officer.
You can submit a request for access without any cost, however, depending on the personal information you request, we may charge an amount to cover the cost of providing details of the information we have. We will notify you of the possibility of such charges upon receipt of your request for access and we will this await your confirmation of the continuation of the procedure and payment of this amount.
Personal Data Protection Authority
We hope that we can resolve any question or concern you may have about the use of your information. If you are unhappy with the way Omilia manages your personal data, you have the right to contact the competent supervisor. The competent supervisory authority is the Office of the Commissioner for Personal Data Protection, which is located at Iasonos 1, 1082 Nicosia, P.O.Box 23378. tel. +357 22818456 and with e-mail address: email@example.com.
Changes of this privacy notice
The site updates this policy from time to time by publishing the new version on the site or linked apps. The user should check this page regularly to make sure he is in compliance with any changes to the terms of this Policy.