OCP Conversational Voice

OCP Conversational Voice Service provides a full stack of building blocks for bringing conversational IVR virtual assistants to life. With OCP Conversational Voice Service you can build next-gen IVR virtual assistants that are able to engage in true end-to-end conversations in natural language - customers can speak freely and there is no predetermined flow or structure that they have to follow - they just speak.

Main components:

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DiaManT®, a dialog management tool which drives conversational interactions with users from start to finish

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deepASR® & deepNLU®, best-of-breed Automated Speech Recognition and Natural Language Understanding Engines

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xPert Packs®, providing out-of-the-box recognition and understanding for specific verticals (Banking, Telecoms, Insurance, Healthcare, etc) in various languages

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