Stay flexible
with Omilia Cloud

Showing significant improvements in costs and customer experience, but also providing a technology launch-pad to spread the conversational user experience to all customer care channels.

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ocp

All-in-One Managed Cloud Service for Omni-Channel Conversational Self-Service

Omilia Cloud Platform (OCP) is a cloud service for providing the complete Omni-channel Conversational Virtual Assistant Solution from the cloud. As a cloud service, the Omilia Cloud Platform scales automatically, so you don’t need to worry about managing infrastructure. With OCP, you pay only for what you use.

One Platform for All Channels Developed Once, Deployed Everywhere

Omni-channel Customer Care with Voice + Text from the Cloud. Omilia Virtual Assistant applications are developed once and leveraged horizontally, providing a seamless, end-to-end conversational experience across channels, including IVR, social messengers, web chat, smart speakers, mobile app, email and SMS.

Infinite Scalability

The OCP Service features an Omilia layer of Auto-scaling technology in order to offer a fail-safe architecture where the service scales up automatically real-time, in order to deal with rapid changes in volume.

Pre-Integrated

OCP provides integrations with the world’s most popular Cloud Contact Center-as-a-Service and Live Chat providers, and more are in the pipeline!

Why Leading Companies trust Omilia?

semantic

96% Semantic Accuracy

speech

4.26%* Speech Recognition

Word Error Rate
*Case studies in major North
American Finance enterprises

voice

Voice & Chat

Deployed Once
Across All Channels.

service

Service Creation Tools

Analysts easily create & make
changes to the application.

pre-trained

Pre-trained NLU Packages

Out-of-the-Box Intent Categorization.*
*xPert Packages®

Organizations trusting Omilia’s Technology

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