State-of-the art solution

OCP® includes a range of Cloud services that can deliver next-gen results in the conversational IVR and chatbot domain, at a very competitive cost. The Omilia Cloud Platform scales automatically, so you don’t need to worry about managing infrastructure.

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Business-ready Conversational Al

Conversational AI platform for no-code, enterprise-scale customer service automation.

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Effortlessly identify, authenticate, and serve your customers

Across any channel

Through your contact center platform

Using pre-built solutions

What are we achieving?

+96%

Accuracy

Understand context, intent, emotion and give the right answer at the right time.

+90%

Task Completion

Resolve every inquiry, answer every question, complete every transaction. Let them hang up with a smile.

4,6%

Word error rate

Speech-to-text accuracy that beats every vendor and almost reaches human accuracy (4%).

Conversational AI that makes the hard stuff easy

Understand callers' questions using simple, “point and click” wizards

Natural Language Understanding is a breeze. We’ve done all the work, so you don’t have to! Customers speak naturally and are understood without a lot of technical skills required. Each step in the conversation can “go anywhere”... there’s never a “right” or “wrong” thing to say!

Virtual Agent Skills

Pre-built Tasks, Domains, and Industry Modules

Go Conversational with a few clicks with a pre-built solution for your industry. Omilia offers pre-built industry-specific language models so you can leverage the vast training data of OCP® and get started asap.

Financial Services

Bill Payment
User Authentication
Account Management
Loan Applications
Mortage Payments
Credit/debit Card

Insurance

Account Management
Claims Processing
Quote Provider
Policyholder Queries
Broker management
Fraud detection

Telecom

Account Management
Customer Support
Bill Payment
Feedback Collection
Plan information

Travel

Reservation scheduling
Reservation cancellation
Loyalty Program
Travel Information
Special service requests
Flight payments/ reimbursements

Utilities

Billing Inquiries
Technical Support
Subscription Upgrades
Account Management
Usage information

Retail

Package tracking
Loyalty points management
Complain management
Store Location
Product Search
Ordering

Healthcare

Appointment Scheduling
Symptom Assessment
Patient Data collection
Medication Management
Doctor finder
Billing-Registration

Ecommerce

Product Finder
Checkout
Package Tracking
Store Location
Manage Complains
Billing & Invoice Processing

Unlimited Channel Integration

OCP® can be integrated directly with your business, external applications or, devices. OCP® supports integrations with:

Track, review, and optimize call sessions

Total transparency between ASR and the caller.

Monitor the entire session between your customer and your virtual agent from all channels and get powerful search capabilities.

Drag and Drop your way to automation

Create complete, fluid, conversational dialog applications in a graphical UI, and illustrate the happy path of a Flow.

Never start from zero! Build on top of years of best practices. Deploy an app at any time for testing, and when happy, promote to production.

Get Actionable Insights

Visualize the big data generated by OCP® to analyze customer conversations with the virtual agent.

OCP® comes with Real-time Conversational Insights & Contact Center Analytics that provide call quality monitoring and real-time business discovery on what customers are actually saying.