Seamless integration with Amazon Connect
Omilia Cloud platform offers a built-in integration with the Amazon Connect contact center to provide Amazon Connect clients with all the tools needed to upgrade their customer experience and have meaningful dialogues with their customers.
This seamless integration leads to increased customer retention rates and better customer experience while maximizing resources. Integration is installed with the click of a button within the OCP.
Pre-trained models for your Industry
Go conversational with a few clicks. Omilia offers pre-built industry-specific bots so you can leverage the vast training data of OCP and get started asap.
Omilia’s Industry Skills come with a fully pre-trained intelligent Bots providing out-of-the-box recognition and understanding of all key concepts for a specific domain and language. By leveraging Skills the Intent Categorization and Self Service Dialogs for the specific domain are hugely simplified so development effort can be reduced by up to 80%, accelerating speed to market and quality.
Native Voice Biometrics for Amazon Connect
Authenticate customers via their unique biometric voice-print in real-time, in the background as they speak freely with the Virtual Agent. The Omilia omnichannel solution leveraging voice biometrics can reach a 96% semantic accuracy and can create a caller voiceprint with only 10-20 seconds of audio. Once a caller’s voiceprint gets created, they can get authenticated within three seconds.
This rapidity is particularly important because consumer fraud via phone channels has increased by 350% over the last four years. Voice Biometrics enables a possible caller identity to be validated against pre-enrolled recorded samples, downloaded directly from your inContact instance.
Real-World Return on Investment for Amazon Connect Customers