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Conversational AI

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Make your Contact Center future-ready with Conversational AI Call Steering and FAQ. Enable directly from your NICE inContact CXone Studio OCP miniApps®; Zero-coding, Zero-maintenance, Instantly deployable and Configurable Natural Language dialog components that help you handle a single task, such as soliciting a US address or credit card number, or even setting an appointment.

OCP miniApps® are pre-integrated within the CXone Studio so you can embed directly in your flows leaving every other part of them intact. Configuration is done in GUI so you can easily take over day 2 operations by yourself regardless of your existing telephony platform or Call Center provider.

Vastly improve automation rates while improving your CX by adding Natural Language in 3 easy steps.


Decide the information you want to capture


Configure a corresponding type of OCP miniApps® to capture it


Invoke OCP miniApps® natively from CXone Studio


That’s it. You have a fully working Conversational AI Self-Service in your Contact Center.

All NICE inContact customers can now transition to Conversational AI Call Steering and FAQ and enjoy NLU benefits from day 1.

Reduce your workforce overload on the contact center, by handling common information requests in the IVR
Let your callers feel “heard” and speak freely by eliminating confusing “touch tone” menus, increasing customer satisfaction
Understand what your customers are really asking for
Ensure a consistent and seamless human-like interaction with your customers regardless of unexpected conditions

Explore the currently available OCP miniApps®